Answers and guides for choosing and using X-OPP
Find answers about the X-OPP ecosystem and each product, read practical guides, or book a session on your own process.
Frequently asked questions
Answers about the platform, implementation, AI, access and every X-OPP product.
ExploreBlog and insights
Practical guides on real estate sales, property, healthcare, ERP, HR, finance and marketing.
ExploreHow the products connect
Follow one customer record from first enquiry to management report.
ExploreWorkflow discovery session
Tell us which process is slowing your team down and find the right starting point.
ExploreWhat teams ask before getting started
Getting started
What is X-OPP?
X-OPP is a connected business software ecosystem developed by Delemon Technology L.L.C in Dubai. It brings together ERP, real estate sales, property operations, project delivery, workforce administration, finance, healthcare operations and management reporting in one expandable product family.
Do we need to implement every product at once?
No. Start with the product that solves the most immediate problem, then connect additional modules as the organisation grows. Connected products share customer, property, employee, project and finance records, so master data is not rebuilt.
Which product should we start with?
It depends on where work is slowing down. Real estate sales teams usually start with X-OPP CRM and X-OPP Realty, landlords with X-OPP Prop, clinics with X-OPP Med, and multi-department businesses with X-OPP One. A workflow discovery session confirms the right starting point.
Which industries is X-OPP built for?
Real estate brokerages and developers, property managers and landlords, clinics and healthcare groups, marketing teams and agencies, and multi-department service businesses.
Implementation
What does an X-OPP implementation involve?
Every rollout follows five stages: discover, design, configure, validate, and launch and improve. It begins with process and data discovery so the product reflects the business that will use it.
Can X-OPP connect with our existing systems?
Integration scope depends on the systems involved, their available APIs or exports, and data quality. Delemon Technology reviews each integration during discovery and confirms it in the design stage.
Can we move our existing data into X-OPP?
Yes. Data migration is planned in the design stage, and migrated records and balances are checked against your current files before launch.
What happens after launch?
The final stage covers training users, monitoring adoption and refining reports or workflows based on controlled feedback.
AI and business rules
How does X-OPP use AI?
X-OPP uses AI where it can organise information, reduce repetitive work or draw attention to a decision. The organisation defines the data, permissions and business rules, and users review important recommendations before action.
Can workflows follow our own approval rules?
Yes. Approval stages, limits, roles and escalation rules are configured around your approved business process, including routing requests by value and authority level.
What kind of business rules can X-OPP apply?
Examples include escalating a valuable lead with no recorded follow-up, notifying a team before a lease or document expires, routing an expense by value, creating a task when a request reaches a defined status, and sending management a scheduled view of overdue actions.
Access and security
How is access to data controlled?
X-OPP is designed for role-based access. Each implementation defines which companies, branches, teams, records and actions a user can access.
Can we see who approved or changed something?
Sensitive workflows can include approval steps and history, so management can review who performed or authorised an action.
Where is X-OPP hosted?
Hosting, backup, retention and integration requirements are confirmed in the final technical scope for each implementation.
Questions about each X-OPP product
Real estate sales
X-OPP CRM
View productCan leads be added automatically?
Leads can be captured from agreed digital sources and assigned through configured routing rules.
How does property matching work?
The system compares recorded client requirements with available project or property data. Agents must confirm current availability, pricing and suitability before presenting options.
Can managers monitor agent activity?
Yes. Activity, stage movement, overdue actions and conversion measures can be shown by agent or team.
X-OPP Realty
View productDoes X-OPP Realty show live availability?
Availability depends on the source and refresh process agreed with the developer or inventory owner. Users should confirm current details before advising a client.
Can it manage off-plan and secondary properties?
Yes. Separate record structures and verification workflows can be configured for both inventory types.
Can agents compare projects?
Search and comparison views can use fields such as location, price, payment plan, handover and property type.
Business management
X-OPP One
View productCan X-OPP One be implemented by module?
Yes. The rollout can begin with the highest-priority processes and expand after workflows, permissions and reporting are confirmed.
Does it support multiple companies?
The platform can be configured for company, branch and group structures, subject to the agreed implementation scope.
Can approvals follow our authority matrix?
Approval stages, limits, roles and escalation rules can be configured around the approved business process.
X-OPP Task
View productCan tasks be created from other X-OPP products?
Connected events such as a new lead, lease expiry or reporting exception can create tasks when the integration and rule are configured.
Does it support recurring tasks?
Yes. Repeating operational, compliance and reporting work can use approved templates and schedules.
Can managers see team workload?
Workload views can show assignments, due dates, status and capacity indicators using the available data.
X-OPP HR
View productCan X-OPP HR support shift-based teams?
Shift, attendance and schedule structures can be configured around the organisation's operating model.
Does it calculate payroll?
Payroll scope depends on the approved setup. The platform can organise payroll inputs and, where configured, support payroll processing and reporting.
Can employees submit leave requests?
Employee and manager request workflows can be provided with approval status and balances where included.
Property & finance
X-OPP Prop
View productCan X-OPP Prop manage residential and commercial units?
Yes. Property, unit, lease and billing structures can be configured for different asset types.
Does it track rent cheques and instalments?
Payment schedules can record cheque, transfer or other agreed payment details and show due and collection status.
Can tenants submit maintenance requests?
A request channel and internal assignment workflow can be configured as part of the implementation.
X-OPP Fin
View productCan X-OPP Fin support several companies?
Company, branch and consolidated reporting structures can be configured within the agreed implementation scope.
Is it suitable for real estate accounting?
The platform can connect property, lease, commission and project activity with accounting workflows based on the approved design.
Can it integrate with other X-OPP products?
Yes. Connected modules can share approved master data and operational transactions with finance.
Healthcare
X-OPP Med
View productIs X-OPP Med suitable for clinics and hospitals?
It can be configured for different healthcare settings. The final scope should be confirmed through a workflow and compliance review.
Can it manage more than one branch?
Yes. Location-based access, activity views and group reporting can be configured for multi-branch operations.
Does it include appointment management?
Appointment scheduling, queue coordination, reminders and staff views can be included in the agreed setup.
X-OPP Cost
View productDoes X-OPP Cost replace professional costing review?
No. It structures the data and calculation process. The healthcare provider remains responsible for source accuracy, methodology approval and final submission.
Can it support step-down costing?
Yes. Cost centres and allocation sequences can be configured around an approved step-down methodology.
Which allocation drivers can be used?
Common drivers include headcount, floor area, devices, encounters and service activity. The correct driver depends on the cost and methodology.
Marketing & reporting
X-OPP Social
View productIs X-OPP Social only for real estate?
No. It supports general multi-brand marketing, with additional value when connected to real estate project and inventory data.
Does it publish directly to social channels?
Publishing connections depend on the selected channels, permissions and final integration scope.
Can it manage approvals?
Yes. Content briefs, creative files, reviewers, status and approval history can be structured in the workflow.
X-OPP BI
View productWhich systems can X-OPP BI connect to?
The connection scope depends on available APIs, exports, data quality and access permissions. Delemon confirms this during discovery.
Can every manager have a different dashboard?
Yes. Views can be configured by role, department, company, branch or other approved access rules.
Does it support scheduled reports?
Recurring reports and management summaries can be scheduled for the relevant recipients.
Read practical articles for the work in front of you
X-OPP Realtor
Practical insights for property professionals and real estate teams.
Read articlesX-OPP AMC
Guides and insights for asset management and maintenance operations.
Read articlesX-OPP Medic
Practical resources for healthcare teams and medical operations.
Read articlesX-OPP Task
Tips and guides for managing tasks, teams, and everyday operations.
Read articlesX-OPP Books
Articles, resources, and practical knowledge from X-OPP Books.
Read articlesTell us which process is slowing your team down
We will review the current workflow, identify the right X-OPP starting point and outline the work required.
